CAN YOU RE-CREATE THE EXACT SAME DESIGN AS THE PRODUCT PHOTOS?
Photos are for illustration purposes. Please note that each bloom and bud is unique and that we are unable to deliver the same exact bouquet replica. However, be rest assured that the overall look and vibe of the arrangement will stay the same :) As flowers are seasonal products and we are facing occasional disruption in our flower supplies due to delayed and canceled flights, we seek your understanding that some flowers featured will be substituted. We might need to cancel some orders if there are no replacements.
HOW EARLY SHOULD I PLACE AN ORDER?
Place your orders before 10pm for next-day delivery! Kindly select your delivery date with the calendar provided before checking out your shopping cart. For same-day, urgent, or last-minute order requests, please message us on Instagram @anndolfloral and we will get back to you as soon as possible :)
HOW DO I PAY?
All prices listed on our website are quoted in Singapore Dollars (SGD). These prices are subject to change without prior notice or obligations to you. We accept payment via Stripe which accepts most major credit cards (i.e. MasterCard, VISA). A confirmation email will be sent to you after your payment. Please check your spam folder just in case!
HOW DO I KNOW IF MY ORDER IS PROCESSED AND CONFIRMED?
Upon check out and payment, you will receive an automated email reply and an order number. Please check your spam folder just in case!
HOW DO I CARE FOR MY PRESERVED FLOWER?
Depending on the environment, preserved flowers can last from weeks to months. The length of time depends on the different methods used to display them.
Due to the humid and hot temperatures in Singapore, preserved roses can soften and colours may fade quicker. Keep them out of direct sunlight as this may cause the flowers to fade. Avoid placing them near open-windows, humid rooms and ventilation grilles.
Rainy days can lead to flowers moulding, which is unfortunately unavoidable. Initially, you can attempt to eliminate the mould by gently wiping it away using an alcohol swab. However, if the mould persists, we kindly advise you to remove the affected flowers to prevent its further spread.
Do not press, bend, or squash the petals or stems as they are delicate. Place them in the dry and cool place wherever possible. Best to keep them in the gift-box.
HOW ARE THE FLOWERS DELIVERED TO THE RECIPIENTS?
Please click here to find out more about our delivery policy.
***Our trusted delivery partner will deliver your flowers within the time slots stated and we have no control over any specific delivery timing requested!!!
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. Please revisit this page on a regular basis to ensure that you are fully aware of any changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.