FAQ
Please note that each bloom and bud is unique and that we are unable to deliver the same exact bouquet replica. However, be rest assured that the overall look and vibe of the arrangement will stay the same :) As flowers are seasonal products and we are facing occasional disruption in our flower supplies due to delayed and canceled flights, we seek your understanding that some flowers featured will be substituted. We might need to cancel some orders if there are no replacements.
We advise placing your orders 2 days in advance so as to avoid disappointment. Kindly select your delivery date with the calendar provided after checking out your shopping cart. For same-day, urgent, or last-minute order requests, please message us on Instagram @anndol.floral and we will get back to you as soon as possible.
All prices listed on our website are quoted in Singapore Dollars (SGD). These prices are subject to change without prior notice or obligations to you. We accept payment via Stripe which accepts most major credit cards (i.e. MasterCard, VISA). A confirmation email will be sent to you after your payment.​ We also accept PayNow & PayLah! under "Manual Payment" upon checkout. We will only process orders that are paid prior to the delivery date. Please send us a DM of a screenshot of the payment to our Instagram @anndol.floral and we will confirm your order after verifying.
Upon check out and payment, you will receive an automated email reply and an order number.
Depending on the environment, preserved flowers can last from weeks to months. The length of time depends on the different methods used to display them. Due to the humid and hot temperatures in Singapore, preserved roses can soften and colours may fade quicker. Keep them out of direct sunlight as this may cause the flowers to fade. Avoid placing them near the windows, humid rooms and ventilation grilles. Do not press, bend, or squash the petals or stems as they are delicate. Place them in the dry and cool place wherever possible. Best to keep them in the giftbox.
Please click here to find out more about our delivery policy.
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. Please revisit this page on a regular basis to ensure that you are fully aware of any changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.